FAQs

Do I need Wi-Fi or Data to use the OBD-IQ phone application?

Yes, please check your internet connection prior to use to ensure the best results.

How Long are the CarDr.com contracts?

CarDr.com is billed month to month, no contracts.

I have a Billing Inquiry, who can I contact?

Please contact support@cardr.com or call and talk to a live agent 800-932-1120 OP.2 Monday to Friday 7am CT to 7pm CT

What forms of payment do you accept?

CarDr.com accepts all major credit cards, debit cards and ACH withdrawal.

What Mobile phones are compatible with the Cardr.com application?

iPhone (iOS 16 and Above) and Android phones (Android Version 8 and above)

How do I view my completed scans?

On the mobile and desktop applications

How much do you charge for additional users

No additional charge.

How can I add additional users?

CarDr Admin can add the additional users from web portal, dealership managers will be having access soon.